Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at liezel@revela.co.za. Please note that returns will need to be sent to the following address: Revela 70 18th Street Parkhurst 2193
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at liezel@revela.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at liezel@revela.co.za.
We want you to love your purchase, but if you’re not completely satisfied, we’re happy to offer a refund.
As our products are handmade and one-of-a-kind, we are unable to offer exchanges or replacements in the same fabric choice.
Refund Conditions:
- The item must be returned in its original, unused condition.
- Refunds will only be processed once we have received the returned product.
- The customer is responsible for arranging and covering the cost of return shipping.
To initiate a return, please contact us at liezel@revela.co.za with your order details. Once we receive and inspect the item, we will process your refund to the original payment method.
If you have any questions, feel free to reach out. Thank you for supporting handmade craftsmanship!